Baggles Studio reserves the right to refuse service at its discretion.

Customs/Duties:

Baggles Studio is not responsible for any incurred customs, duties, or local taxes that may incur from orders. By placing an order with Baggles Studio, you agree to assume responsibility for all relevant taxes and fees. Please note, the declared value of a package will not be adjusted to meet customs threshold requirements.

For pre-orders and orders, cancellations will incur a fee, which varies based on the order's value. To inquire about the cancellation fee, please email us at bagglesstudio@gmail.com. Cancellations will only be processed once the customer agrees to have the fee deducted from the order’s payment. Refunds will be issued exclusively in AUD (Australian Dollars) and not in local currencies. If a customer disputes an outstanding pre-order to avoid cancellation fees they will be blacklisted from future orders on this website.

Incorrect Shipping Address:

Any international orders (outside of Australia) that are submitted with a shipping address in Australia will be cancelled due to the disparity in postage costs.

Returned Orders:

If a parcel is returned to us due to not being claimed or refusal of import duty payments the customer will be responsible to cover the cost of reshipping. Original shipping fees will not be refunded. If customer’s addresses change countries they will be expected to cover the difference (if there is one).

If a parcel is rerouted back to us and the customer no longer wants this product they will need to wait till the order is returned to us to receive a refund.

Eligibility for Replacements:

Customers who receive a product with missing or significantly flawed parts may be entitled to replacements, subject to the terms below. Customers with orders lost in transit are also eligible to receive replacements, subject to the terms below.

Eligibility Exclusions: Second-hand Purchases:

Replacements are not provided for second-hand purchases. Baggles Studio cannot verify factory faults once a product has passed through multiple hands. Buyers are responsible for ensuring product completeness and requesting additional images for the product condition before purchase.

Replacement Request Window:

Replacement requests must be submitted within 30 days of receiving the package. Requests submitted after this period may not be honored. 

Damaged Parts and Limitations:

Damage is defined as parts with irreparable differences from the approved final product. Slight differences in color, print alignment, or part fit that fall within production tolerances are considered normal and are not eligible for replacement.

Damage includes: 

• Missing prints

• Scratched or chipped prints

• Smudged paint

• Scratched or chipped molded items

Damage does not include:

• Micro scratches on original base parts

• Small variations in fit, color, or alignment or parts or decoration

• Customer induced damage including: attaching or detaching parts, handling, posing, , and/or use with official parts

Replacements are limited to the defective part only and, not the entire product, and are subject to part availability. Extra units are produced to fulfill replacements, but if additional parts are no longer available, replacements may not be possible.

Minor Variations and Non-Defects:

Minor variations between pre-order renders and the final product may occur. Parts that are missing elements present in pre-order renders (e.g., a missing print) will be reproduced in full. The “final product” is defined by the version approved during production, not the original renders. Replacements will not be provided for differences between pre-order renders and the final approved product.

Quality Standards and Discretion:

Baggles Studio maintains a high standard of quality. All prints and products undergo factory quality control to ensure they meet established tolerances. Replacements for minor variations in printing or part fit are at Baggles Studio’s discretion. In severe cases where a defect significantly impacts the final product, replacements may be provided as available.

Lost or Missing Packages:

Packages purchased directly from Baggles Studio that are confirmed as lost in transit may be eligible for reshipment or refund, subject to availability.

Packages marked as “delivered” by the shipping carrier are not automatically eligible for replacement or refund and will be reviewed on a case-by-case basis at the discretion of Baggles Studio.

Orders fulfilled by partner stores are subject to the policies and discretion of those respective partners.

Part Replacement Fulfillment:

Shipping costs for approved replacements will be covered by Baggles Studio and its  partners. Shipping time and method will be determined at the discretion of Baggles Studio and its partners. Due to various production and logistics factors, replacement times may vary significantly

International customers may request that replacements be fulfilled by Baggles Studio rather than waiting for factory shipment or future order combination. This option is subject to availability and will incur shipping costs at the customer’s expense.

Force Majeure / Production Limitations:

Replacements are subject to availability. Production of replacement parts or shipping delays may occur due to circumstances outside of Baggles Studio’s control (e.g. natural disasters, global conflict, postal strikes, etcetera).

Non-Transferable / Non-Returnable:

Replacements are non-transferable and cannot be exchanged for credit, refunds, or alternate products.

Customer Responsibility:

After receiving a replacement, customers are responsible for careful handling to avoid damage. Baggles Studio is not liable for damage caused after delivery of the replacement.

Product Use Disclaimer:

Baggles Studio products are intended for display purposes only and are not toys. Custom and modified parts may contain minor imperfections. Original parts are heavily modified during production, which can result in scratches or minor damage to prints or paint during handling. These collectibles are no longer in a “playable” form and are designed solely for display. Baggles Studio is not liable for any incidental or consequential damage arising from the use or display of its products.